FAQ

GENERAL QUESTIONS

Q: What is Posh Trio?
A: Posh Trio is your go-to destination for luxury 12A-grade human hair wigs and bundles. We specialize in effortless glam, high-quality installs, and products that make every day feel like a crown-worthy moment.

Q: Are your wigs human hair?
A: 100% yes. All of our wigs are made with premium, unprocessed human hair—no synthetic blends, just real softness, shine, and styling freedom.

Q: Do you offer glueless wigs?
A: Absolutely! Many of our wigs are glueless and beginner-friendly. Just adjust, lay (or don’t), and slay.

ORDERING + SHIPPING

Q: How long does shipping take?
A: Orders are processed within 1–3 business days and typically arrive in 7–12 business days, depending on your location. Tracking info is emailed as soon as your order ships!

Q: Do you ship internationally?
A: Yes! We ship to the U.S., Canada, Europe, and Africa. Wherever you are, luxury hair is headed your way. 💖

Q: Can I change my order after it’s placed?
A: We process orders quickly, so changes may not be possible. Email poshtrio25@gmail.com ASAP and we’ll do our best to help.

RETURNS + REFUNDS

Q: Can I return or exchange my wig or bundle?
A: Due to hygiene and quality control standards, all sales are final. If your order arrives damaged or incorrect, contact us within 48 hours and we’ll make it right.

Q: What if I receive a damaged or incorrect item?
A: Email poshtrio25@gmail.com within 48 hours of delivery. Include your order number and clear photos—we’ll take care of you.

PRODUCTS + CARE

Q: How do I care for my wig or bundles?
A: Treat it like your crown! Use sulfate-free shampoo, deep condition regularly, and store on a wig stand or mannequin head when not in use.

Q: What size are the wigs?
A: Our wigs are average cap size (22–22.5" circumference) with adjustable straps and combs for a secure, customized fit.

Q: Can I color or bleach the hair?
A: Yes—our 12A-grade human hair can be dyed, lifted, or heat styled. For best results, we recommend consulting a professional stylist.

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CONTACT

Q: How can I contact customer service?A: We’re here to help. Email us atposhtrio25@gmail.comor send a message through ourcontact form. We respond within1–2 business days.