Q: What is Posh Trio?
A: Posh Trio is a Houston based beauty brand offering 100% human hair wigs, bundles, and customized units. We specialize in luxury hair solutions designed for everyday wear, special occasions, and clients seeking restorative or medical wig options.

Q: Are your wigs made with human hair?
A: Yes. All Posh Trio wigs and bundles are made with 100% human hair selected for softness, durability, and a natural appearance.

Q: Do you offer glueless wigs?
A: Many of our units are glueless and beginner friendly. Product descriptions will indicate whether a unit is glueless or requires adhesive.

Q: What is a medical wig?
A: A medical wig is a custom unit designed for individuals experiencing hair loss due to alopecia, cancer treatments, or other medical related causes. These units are created with comfort, discretion, and a natural looking fit in mind.

Q: How long does shipping take?
A: Processing times vary by product. In stock wigs and bundles typically process within 1 to 3 business days. Custom wigs and medical wigs require additional production time. Delivery estimates begin once the order has shipped.

Q: Do you ship internationally?
A: Yes. We ship within the United States and to select international destinations. Shipping times may vary based on location and customs processing.

Q: Can I change my order after placing it?
A: Orders are processed quickly and changes may not always be possible. Please submit a contact request as soon as possible if assistance is needed.

Q: Is a deposit required for custom or medical wigs?
A: Yes. A non refundable deposit of 50% of the total cost is required before production begins. The remaining balance is due once the unit is completed and ready to ship. Orders will not ship until the balance is paid in full.

Q: Do you accept returns or exchanges?
A: Due to hygiene and quality standards, all wigs, bundles, custom units, and medical wigs are final sale. Please refer to our Return Policy for full details.

Q: What if my item arrives damaged or incorrect?
A: We offer a 14 day quality guarantee for eligible manufacturing defects or fulfillment errors. Please contact us within 14 days of delivery with your order number and clear photos for review.

Q: How should I care for my wig or bundles?
A: Use sulfate free products, condition regularly, and store your unit on a wig stand or mannequin head when not in use.

Q: What size are your wigs?
A: Our standard wigs are created in an average cap size with a circumference of approximately 22 inches. For custom wigs and medical wigs, sizing can be tailored to your specific measurements for a secure and comfortable fit.

Q: Can the hair be colored or heat styled?
A: Yes. Our human hair units can be colored, lifted, and heat styled. Professional services are recommended for best results.