Return Policy

Thank you for shopping with us. We strive to ensure your satisfaction and offer the following refund and replacement policy:

1. Damaged Items

- Full Refund or Replacement: Offered for items that arrive badly damaged. Please provide photos or, if necessary, a video demonstrating the damage.
- Partial Refund or Replacement: Available for items with partial damage (excluding minor issues like loose thread, slight wrinkles, or small scratches).
- Fragile Products: We highly recommend opting for a refund to ensure satisfaction.

2. Delivery Delays

- Orders lacking tracking information or showing as in transit, pending, or expired are eligible for review.
  - For international shipments: Eligible after 60 days since departure.
  - For shipments within the USA: Eligible after 45 days since departure.
- If the package is not received, a non-delivery certificate with an official seal from the local post office is required.

3. Incorrect or Misleading Products

- Full Refund or Replacement: For completely incorrect products.
- Refund or Resend: For orders with incorrect color or size that do not affect the product function. Proof of the client’s complaint including name, content, and date is required.
- Parts Missing:
  - If the missing parts do not affect functionality, we may offer a partial refund or resend the missing part.
  - If functionality is affected, we will resend the product.
- Accessories: Will be resent if missing.

4. Packaging Issues

- No refunds for damaged packaging due to the long-distance nature of international delivery.

5. Order Cancellations

- Full refunds are offered for cancellations made before warehouse processing begins.
- Note: Personalized orders (POD) cannot be canceled post-payment as they are customized.

Notes for Specific Items:

- For electronic and general products, complaints or disputes must be opened within 30 days of delivery.

We appreciate your understanding and cooperation. For any further inquiries, please contact our customer service team.